ARCHIVED - For Rent: In Search of Bilingual Services from Businesses in NCR Federal Buildings

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March 2004

Table of Contents

Executive summary

I. Background

II. Legislative framework

III. Methodology

IV. Observations

A. Provision of bilingual services and language requirements in commercial leases

• 1. Availability of services in both official languages
• 1.1 Physical elements of service in the two official languages
• 1.2 Human elements of service in the two official languages
• 2. Presence of language clauses in the leases
• 3. Monitoring and control measures

B. Promotion of linguistic duality

• 1. Follow-up to the recommendations of the Standing Joint Committee
• 2. Measures taken to promote the use of both languages
• a) Canadian Heritage
• b) National Capital Commission
• c) Public Works and Government Services Canada
• 3. Issues
• a) Cost
• b) Lack of bilingual staff
• c) Lack of public awareness
• d) Incentives
• 4. Finding solutions

V. Conclusions

Recommendations of the Commissioner of Official Languages

Appendix A
Recommendations of the Standing Joint Committee on Official Languages, April 1997

Appendix B
Documents consulted

Appendix C
Organizations consulted