Recommendation 1
The Commissioner recommends that Canadian Heritage and VANOC, together with Public Works and Government Services Canada, promptly find a solution that ensures adequate translation resources are available to fully meet all requirements under the Multiparty Agreement.

Recommendation 2
The Commissioner recommends that VANOC and Canadian Heritage demonstrate:

• That they have put in place a deployment plan for bilingual volunteers;
• That they have recruited a suffi cient number of bilingual volunteers to compensate for any absences;
• That they will deploy these bilingual volunteers judiciously, by, for example, creating a roving team to address possible absences during the Games.

Recommendation 3
The Commissioner recommends that VANOC ensure that all signage respect the equality of both official languages.

Recommendation 4
The Commissioner recommends that senior officials at Canadian Heritage contact as soon as possible provincial and municipal representatives and strongly urge them to render bilingual those signs that are crucial for visitors to the Games.

Recommendation 5
The Commissioner recommends that VANOC ensure that any statements made by athletes in French are posted on Info 2010 as originally made and at the same time as the English version.

Recommendation 6
The Commissioner recommends that VANOC revise its communication practices as quickly as possible so that they comply with the requirements of Annex A of the Multiparty Agreement; this refers in particular to unforeseen situations and emergencies, all information made available to journalists on Info 2010, and all athlete biographies and updates.

Recommendation 7
The Commissioner recommends that the Vancouver Airport Authority demonstrate, by November 30, 2009, that it has taken special and concrete measures to integrate official languages requirements specifically into its planning and activities for the Vancouver 2010 Olympic and Paralympic Winter Games.

Recommendation 8
The Commissioner recommends that Air Canada, the Canadian Air Transport Security Authority, the Canada Border Services Agency and the respective airport authorities of Toronto Pearson International Airport and Vancouver International Airport work together to find, by November 30, 2009, ways of ensuring a more coherent official languages experience for travellers in these two airports in the context of the Vancouver 2010 Olympic and Paralympic Winter Games.

Recommendation 9
The Commissioner recommends that all institutions identified in this follow-up report demonstrate, by November 30, 2009, that they have taken concrete measures to ensure that front-line personnel who will be working specifically during the Vancouver 2010 Olympic and Paralympic Winter Games fulfill the institution’s obligation to make an active offer of service in both official languages.

Recommendation 10
The Commissioner recommends that the Public Health Agency of Canada and the Royal Canadian Mounted Police demonstrate, by November 30, 2009, that they have discussed the implications of their official languages obligations with counterparts at the provincial and local levels of government, in view of ensuring that Canada’s linguistic duality is adequately taken into consideration in the coordination of health and security responses at the Vancouver 2010 Olympic and Paralympic Winter Games.

Recommendation 11
The Commissioner recommends that all institutions identified in this follow-up report, including Canadian Heritage, inform him, by June 30, 2010, of their own assessment of their official languages performance during the Vancouver 2010 Olympic and Paralympic Winter Games, including positive experiences and lessons learned.