ARCHIVED - Raising our Game for Vancouver 2010: Towards a Canadian Model of Linguistic Duality in International Sport - A follow-up

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Summary

1. Introduction

1.1 Objectives of the follow-up

1.2 Background

1.3 Legislative Context

2. The State of Preparedness of VANOC and of Canadian Heritage

2.1 Study themes

2.1.1 Introduction and methodology
2.1.2 Official languages governance

2.1.2.1 Control mechanisms
2.1.2.2 Language clauses in agreements

2.1.3 State of required resources

2.1.3.1 Translation
2.1.3.2 VANOC staff and volunteers

2.1.4 Communications with the various publics

2.1.4.1 Signage and posters
2.1.4.2 Information and promotional documents and tickets
2.1.4.3 Internet
2.1.4.4 Information for the public, announcements of results and commentaries
2.1.4.5 Media communications
2.1.4.6 Medical care and emergency services

2.2 Cultural programming and ceremonies

2.2.1 Opening and closing ceremonies
2.2.2 Cultural Olympiad and Canada Code online portrait
2.2.3 Olympic Torch Relay

2.3. Links with Canada’s Francophonie

2.3.1 Links with the Fédération francophone de la Colombie-Britannique (FFCB) and Fondation Dialogue
2.3.2 Agreement with La Presse
2.3.3 Place de la francophonie
2.3.4 Grand Témoin de la Francophonie

3. The State of Preparedness of Federal Institutions

3.1 Introduction and methodology

3.2 Analysis—Institutions serving the travelling public

3.2.1 Air Canada
3.2.2 Canadian Air Transport Security Authority
3.2.3 Canada Border Services Agency
3.2.4 Greater Toronto Airports Authority
3.2.5 Vancouver Airport Authority

3.3 Analysis—Other key institutions serving the public in the context of the Games

3.3.1 Canada Post
3.3.2 Service Canada
3.3.3 Parks Canada
3.3.4 Canada Mortgage and Housing Corporation

3.4 Analysis—Institutions playing a coordinating role for health and security at the Games

3.4.1 Public Health Agency of Canada
3.4.2 Royal Canadian Mounted Police

3.5 Overall analysis of the state of preparedness of key federal institutions

3.5.1 Best practices
3.5.2 Areas of concern

3.5.2.1 Travelling public
3.5.2.2 Active offer of service
3.5.2.3 Coordination of health and security services at the Games
3.5.2.4 Monitoring and follow-up

4. Conclusion

5. Appendices

Appendix 1- List of recommendations
Appendix 2 - Multi-Party Agreement for the Vancouver 2010 Olympic and Paralympic Games - Annex A
Appendix 3 – Observation results for federal institutions