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ARCHIVED - Use of the Internet by Federal Institutions

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Page 1 of 11

August 1999

TABLE OF CONTENTS

I. Introduction

II. Methodology

III. Observations

  1. Then and Now
    1. The Evolution of Federal Presence on the Internet
    2. The Canada Site
    3. Publiservice
    4. GOVNet -- Government on the Net Conference
    5. Common Look and Feel
    6. The Commissioner's Recommendations
      1. Policy Development
      2. Internal Internet Policies
      3. Quality Control
      4. Software Procurement
      5. The Impact of Technological Change and Market Forces
  2. An Analysis of Internet-Related Complaints Received, 1996 to 1998
    1. Analysis of Complaints -- Issues of Concern
    2. Findings
  3. Service to the Public
    1. Home Page
    2. Presentation and Linguistic Quality of Web Sites
    3. Quality Control
    4. Internet address
      1. Domain names
      2. Directories
      3. Files
    5. Search Engines
    6. Hyperlinks
    7. E-mail
    8. Automatic Dissemination in Both Official Languages
  4. Language of Work Issues -- Summary of Focus Group Meetings

IV. Conclusion and Recommendations

Appendix A: List of Federal Institutions

Appendix B: List of Recommendations (initial study)

Appendix C: Technical Considerations in 1999

Date modified: 2012-03-06

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