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Canada is not immune to major international currents. As in many other countries, public and private sector organizations in Canada have undergone major transformations. These transformations, as it can be expected, have modified the relationship between the private citizen and the government.

The measures adopted by the Canadian government, in the last few years, to modernize and rationalize service delivery to the public also have repercussions on the services offered to Canadians living in a minority situation.

Certain recent models for service delivery to the public have given birth to new means of cooperation between the government and the official language minority community group. In order to ensure that these new ways of serving the Canadian public are in accordance with the Official Languages Act, and at the same time have positive effects on the vitality and development of these communities, certain principles must be respected.

Our study of these new models of cooperation between the government and the communities, conducted with the assistance of Ronald Bisson and Associates Inc, was meant to determine if theses principles were respected. Many other persons have also given their valuable time during the initial interviews and follow-ups. Without their contribution, primary research of this type could not have been conducted. It is impossible to name all of them, but we wish to thank in particular the National Coordinators for Implementation of Part VII of the Official Languages Act, the representatives of community organizations at the national, provincial and local levels, service providers and others.

We particularly wish to thank the groups that did not hesitate to send us the contribution agreements and contracts governing their projects that enabled us to do an in-depth analysis of them.


Dr. Dyane Adam
June 2000

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