ARCHIVED - Walking the Talk: Language of Work in the Federal Public Service

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March 2004

Table of Contents


I. Introduction

II. Context

III. Methodology

IV. Ethnolinguistic Profile of Respondents

V. A Picture of the Federal Public Service in the National Capital Region

VI. Management Framework for Official Languages

VII. A Culture...Still Awaiting Change: Results of a Sociolinguistic Analysis

VIII. Superficial Monitoring

IX. Summary and Recommendations

X. Conclusion

Appendix A
List of the Recommendations of the Roundtable of the Canadian Centre for Management Development