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January 2003

Table of Contents

I. Introduction

II. Purpose

III. Legislative Basis

IV. Methodology

V. Observations

A) Canada Business Service Centres Network

i) Web sites
ii) Business documentation
iii) In-person and telephone services
iv) Monitoring and control

B) Service Canada Access Points Network

i) Web sites
ii) Communication strategy
iii) Monitoring and control

C) The Need in Saskatchewan

VI. Conclusion