ARCHIVED - Parks Canada Agency 2004-2005
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2004-2005 Fact Sheet
Factors and criteria | Summary of substantiating data | Rating |
---|---|---|
Management | Although the PC 2003–2004 Annual Report and Corporate Plan 2004–05 to 2008–09 refer to accountability frameworks for human resources (HR) management, the Strategic Framework for People Management and the Accountability Framework for People Management, these instruments only briefly address official languages (OL) objectives. However, an Official Languages Action Plan, the objectives of which are based on priorities set by the HR committee, outlines the expectations of responsibility centres. This plan is posted on the intranet site. | |
b) Visibility of official languages in the organization | PC distributed to managers its 2003–2006 Action Plan for Official Languages, which presents initiatives to achieve the objectives of Parts IV, V, VI and VII of the Official Languages Act (OLA). The Corporate Plan 2004–2005 to 2008–2009 addresses OL strategic objectives, expected results and performance expectations. The 2003–2004 Annual Report addresses the objectives of the OLP. A PC document on management values and principles also incorporates OL objectives. | |
c) Complaints | There is a procedure for reviewing complaints directed to the Commissioner of Official Languages (COL). Headquarters sends the complaint directly to the director responsible, who deals directly with the COL's office. The Director responsible must cite measures taken to correct the problem, and then headquarters closely monitors the follow-up. It is the responsibility of the manager to determine the necessary corrective action and to ensure that the principle of active offer is instilled in his or her employees. There does not appear to be a method of gaining insight from lessons learned (sharing of exemplary solutions). No apparent systemic problems. | |
Service to the public - Part IV | PC advertises its 154 bilingual points of service on Burolis. Its Web site, which is completely bilingual and very user-friendly, offers information on the agency's services. | |
b) Findings on active offer and service delivery | According to observations on in-person service made by the Office of the Commissioner of Official Languages in the fall of 2004, active visual offer was present in 90.9% of cases; active offer by staff was made in 36.4% of cases, while service in the language of the minority was adequate in 72.7% of cases. | |
c) The service agreements delivered by third parties or in partnership provide for the delivery of bilingual services | Leases and contracts reached between third parties and managers contain language clauses. The bilingual service requirements are monitored by the branches of National Office, field units and service centres. However, the Visitor Information Program, which measures satisfaction, does not differentiate between services offered by employees and those offered by third parties. | |
d) Bilingual services quality monitoring | PC educates managers and employees about the systematic bilingualism requirement, the principle of active offer and the importance of reflecting Canada's bilingual character. PC has designed an orientation workshop that will be offered throughout the country to seasonal employees (a third of its workforce). One of the objectives of the workshop is to raise awareness among employees about their OL obligations. | |
Language of work - Part V | 81.9% of supervisors in bilingual regions who are required to supervise their employees in both OL are able to do so (Source: 2003–2004 Annual Report on OL, Parks Canada). | |
b) Use of each language in the workplace | The PC Action Plan outlines activities to create a conducive work environment. PC encourages the use of both official languages at work. | |
Equitable participation - Part VI | Overall, 23.0% of employees are Francophone (source: 2003–2004 Annual Review of OL, Parks Canada). | |
b) Percentage of Anglophone participation in Quebec | In Quebec, 1.0% of employees are Anglophone (source: 2003–2004 Annual Review of OL, Parks Canada) | |
Development of minority language communities and promotion of linguistic duality - Part VII | PC is sensitized to linguistic minority needs; it seeks to incorporate the language aspect into its local programs by working with local communities. Through its 2002–2005 Action Plan for Part VII, Parks Canada is structuring organizational efforts to fulfill its obligations in this area. | |
b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality | As part of their duties, PC employees regularly meet with language group organizations in order to promote Canadian heritage. They consult with them about management plans and invite them to participate in heritage presentation programs. | |
OVERALL RATING | |