Audit of the Delivery of Bilingual Services to Visitors by Parks Canada

 

 

 

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September 2012

Table of Contents

HIGHLIGHTS

INTRODUCTION

Audit objectives and legislative framework
Methodology

ANALYSIS OF FINDINGS AND RECOMMENDATIONS

Objective 1
Ensure that Parks Canada senior management is committed to implementing Part IV of the Official Languages Act in order to provide visitors with services of equal quality in both official languages.

Objective 2
Ensure that Parks Canada provides the active offer and services of equal quality in English and French to the public at all of its sites. Ensure that the provision of bilingual services is planned effectively.

Objective 3
Ensure that Parks Canada consults representatives of official language minority communities in the various regions and takes the results into consideration when planning for the provision of bilingual services.

Objective 4
Ensure that Parks Canada is effectively monitoring the quality of service delivery in both official languages at all of its service points.

CONCLUSION

APPENDIX A
Audit objectives and criteria

APPENDIX B
National parks, national marine conservation areas and national historic sites where observations were made on site or by telephone

APPENDIX C
List of recommendations by objective, Parks Canadaís comments and action plan, and the Commissionerís comments