ARCHIVED - Appendix B: Complaints – Summary analysis and table

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From April 1, 2008, to March 31, 2009, the Office of the Commissioner of Official Languages received 785 complaints related to implementation of the Official Languages Act. Of those complaints, 606 (77%) were considered admissible because, in the Office of the Commissioner’s opinion, they related to an obligation set out in the Act, involved an institution subject to the Act and concerned a specific incident.

These complaints involved 74 federal institutions, particularly institutions that, because of their mandate, have frequent contact with the general public. The majority of these complaints (90%) were made by Francophones. More than half of the alleged infractions occurred in the National Capital Region or the Atlantic provinces. Table 1 presents the data by province and territory.

Of the 606 admissible complaints recorded this year, 63% involved language of service; 18%, language of work; 5%, the advancement of English and French; 12%, the language requirements of positions in the federal public service; and 1%, equitable participation.

Table 1 - Number of admissible complaints in 2008–2009, by province or territory and by category
Province or Territory Admissible
Complaints
Service
to the
Public
Language
of Work
Equitable
Participation
Advancement
of English
and French
Language
Requirements
Other
National Capital
Region (Ontario)
163 96 43 4 8 11 1
Ontario 105 72 22 2 2 5 2
Quebec 66 41 19 2 3 1
Nova Scotia 42 17 3 22
Manitoba 19 14 1 3 1
New Brunswick 49 22 9 1 1 16
National Capital
Region (Quebec)
67 36 10 13 8
Alberta 28 26 1 1
British colombia 22 19 1 2
Prince Edward Island 17 14 3
Saskatchewan 6 5 1
Newfoundland
and Labrador
7 6 1
Northwest
Territories
3 2 1
Yukon 1 1
Nunavut
Outside Canada 11 11
Total 606 382 107 11 29 71 6


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