Key recommendations in the audit and Air Canada responses

  • The Commissioner of Official Languages recommends that Air Canada develop and implement an accountability framework for official languages in order to clearly define the roles and responsibilities of its personnel.

    Air Canada Response: Air Canada will develop and implement an accountability framework for official languages by the end of the year, which will include the guiding principles for the effective management of official languages.

  • The Commissioner of Official Languages recommends that Air Canada establish a new action plan on the effective implementation of Part IV and the other parts of the Official Languages Act.

    Air Canada Response: Air Canada will develop a new three-year action plan that will ensure continued compliance with Part IV of the Official Languages Act and complement our commercial goals.

  • The Commissioner of Official Languages recommends that Air Canada take concrete and effective measures to raise awareness among managers, service directors, flight attendants, lead agents, and customer sales and service agents of the company’s responsibilities pertaining to the active offer and delivery of bilingual services under Part IV of the Official Languages Act.

    AC Response: Air Canada has many media vehicles available to communicate with its employees. It will raise awareness of its linguistic obligations by:
    • Using all available media vehicles to effectively communicate employee responsibilities;
    • Updating employee indoctrination requirements;
    • Reviewing and updating language qualifications requirements for Air Canada, Jazz and other potential required affiliates.