2022–2023 in brief

  • 1,788 admissible complaints were filed with the Office of the Commissioner in 2022–2023.
  • Admissible complaints by part of the Official Languages Act:
Part of the ActNumber of admissible complaints
Communications with and services to the public (Part IV)810
Language of work (Part V)207
Equitable participation (Part VI)10
Advancement of English and French (Part VII)44
Language requirements of positions (Part XI, section 91)714
Other parts of the Act (parts I and III)3
TOTAL1,788

Official languages and...

  • Travelling public:
    • It is difficult to receive the full range of services in English or French from the major federal players in the travel industry. (497 admissible complaints)
    • The Office of the Commissioner has adopted a new strategy to ensure that complaints are processed more quickly and efficiently.
  • Federal public service:
    • Federal public servants working in a designated bilingual region cannot truly use the official language of their choice. (207 admissible complaints)
    • Objectively establishing the language requirements of positions is still a widespread problem in the federal public service. (714 admissible complaints – three times more than in 2021–2022)
  • Diversity, inclusion and reconciliation:
    • Justice Michelle O’Bonsawin, an Indigenous judge who is fluent in both English and French, has been appointed to the Supreme Court of Canada.

Modernization of the Official Languages Act

  • The Office of the Commissioner is examining how it will phase in the new powers that Bill C-13 proposes to give the Commissioner.

Action Plan for Official Languages

  • The Office of the Commissioner has published a monitoring report of the implementation of the 2018–2023 Action Plan.
  • 2023–2028 Action Plan: The Commissioner expects that the additional funding—over $1 billion—will be allocated effectively and efficiently to support official language communities.